Refund policy
Return & Refund Policy
Policy Date: August 25, 2026
At Nom Paws, we want our customers to understand exactly how returns and refunds are handled before and after making a purchase. This policy describes our standard procedures for eligible returns, product issues, exchanges, cancellations, and refunds.
1. When a Return May Be Requested
Customers may submit a return request for qualifying merchandise within 30 days after the order is delivered.
An item must generally meet the following requirements to qualify:
It has not been used, worn, washed, or altered.
It remains in its original condition.
Any original tags, packaging, accessories, or included components are present.
It has not been damaged after delivery.
A valid order number or other proof of purchase can be provided.
Return requests submitted after the applicable return period may not be accepted unless otherwise required by law.
2. Getting Return Approval
A return should be approved before the merchandise is shipped back.
Contact RobelioKotlik@gmail.com with your order number and information about the product you wish to return. We will review your request and, if the product qualifies, provide instructions explaining where and how the return should be sent.
Please do not automatically ship merchandise to the business address shown at the bottom of this policy. The appropriate return destination will be provided with your return instructions.
Packages returned without authorization may be delayed or refused.
3. Responsibility for Return Shipping
For eligible returns made because of personal preference, an unwanted item, or a change of mind, return shipping costs are generally the customer's responsibility.
We recommend using a shipping service that provides tracking. Customers should retain the tracking information until the return has been confirmed.
Original delivery charges are generally non-refundable for voluntary returns unless otherwise required by applicable law.
4. Order Issues
If your package contains the wrong product or an item arrives damaged or defective, please notify Nom Paws promptly.
Email RobelioKotlik@gmail.com and include:
Your order number;
A brief description of the issue; and
Clear photographs showing the product and its condition.
After evaluating the information, we will determine the appropriate resolution. Depending on the circumstances, this may involve replacing the affected product, issuing a refund, or providing another appropriate remedy.
Customers will not be responsible for return shipping expenses resulting from a verified error attributable to Nom Paws.
5. Products With Return Restrictions
Certain merchandise may be excluded from our standard return process. Depending on the product, this may include:
Customized or personalized merchandise;
Gift cards;
Products identified as final sale before checkout;
Used, washed, altered, or customer-damaged items;
Products subject to health or hygiene restrictions after opening; and
Merchandise missing essential components or accessories originally supplied with it.
Consumable, perishable, or similar products may also have special return limitations due to safety and product-integrity considerations.
If there is a problem with a restricted product when it arrives, please contact us rather than sending it back without authorization.
6. Exchanges
Requests for exchanges are considered based on product eligibility and inventory availability.
If you need another eligible size, model, style, or variation, contact us first. When a direct exchange cannot be completed, we may recommend returning the qualifying original item and placing a separate order for the replacement.
Submitting an exchange request does not guarantee that the requested replacement will remain available.
7. What Happens After We Receive a Return
Authorized returns are inspected after they arrive at the designated return location.
We will check the merchandise against the original order and the return requirements stated in this policy. After completing the review, we will notify you whether your refund has been approved.
Items returned in a condition that does not satisfy the applicable requirements may be ineligible for reimbursement, subject to applicable consumer law.
8. Refunds to Your Original Payment Method
Approved refunds will ordinarily be returned to the original payment method used when the order was placed.
After a refund is issued, allow approximately 5–10 business days for your bank, card issuer, or payment provider to reflect the transaction in your account. Processing times may vary by financial institution and are outside our direct control.
If your approved refund has not appeared after the expected processing period, please contact your financial institution first and then reach out to Nom Paws if additional assistance is needed.
9. Changing or Cancelling an Order
Contact us promptly if you need to request an order cancellation or correction.
We will attempt to assist when fulfillment has not yet begun. However, orders may enter processing quickly, so cancellation or modification cannot be guaranteed.
Once an order has shipped, it generally cannot be canceled. Eligible merchandise can instead be submitted for return after delivery under the terms of this policy.
10. Undeliverable and Returned Shipments
Customers should carefully review their delivery details before completing checkout.
When a package is returned because of an incomplete or incorrect customer-provided address, refusal of delivery, or another recipient-related delivery issue, we will evaluate the order after the package returns to the designated location.
If reshipment is requested, additional shipping charges may apply.
11. Rights Under Applicable Law
The terms above describe Nom Paws' standard return and refund practices and are not intended to override rights provided by applicable consumer protection laws.
Where applicable federal, state, or local law grants rights or remedies that cannot be waived or limited by this policy, those legal protections will continue to apply.
12. Contact Information
For assistance with an order, return, refund, or exchange, please contact:
Nom Paws
16532 Jasmine Marie Pl, Apt 3214
Conroe, TX 77306
United States
Phone: (346) 561-6511
Email: RobelioKotlik@gmail.com
Please include your order number when contacting us about an existing purchase so that we can review your request efficiently.