Shipping policy
Shipping Policy
At Nom Paws, we strive to provide a dependable shipping experience and transparent delivery information for every order. This Shipping Policy explains our service area, available shipping methods, delivery estimates, and procedures related to shipment issues.
Shipping Area
Nom Paws currently ships within the United States only. We are unable to process international shipments or deliver orders to addresses located outside the United States at this time.
Shipping Options and Charges
Customers can choose between Standard and Express Shipping, subject to availability at checkout.
Standard Shipping
Delivery estimate: 3–5 business days
Shipping charge: $8.00
FREE Standard Shipping is available on orders of $70.00 or more
When your eligible order reaches the $70.00 threshold, the Standard Shipping fee will be waived at checkout.
Express Shipping
Delivery estimate: 1–2 business days
Shipping charge: $15.00
Express Shipping is an optional premium service and remains $15.00 even when an order qualifies for free Standard Shipping.
Processing Your Order
Orders are reviewed, prepared, and packed before being transferred to the shipping carrier. Order processing generally occurs on regular business days and does not include weekends or U.S. federal holidays.
The delivery estimates shown above refer to carrier transit time and begin after your package has been dispatched. Processing time should therefore be considered separately from the estimated delivery period.
During holidays, promotional campaigns, or periods of unusually high demand, additional processing time may be necessary.
Delivery Time Estimates
We make reasonable efforts to ensure orders are dispatched promptly. However, estimated delivery periods are not guaranteed arrival dates.
Unexpected delays may occur because of severe weather, transportation disruptions, carrier service interruptions, holiday shipping volumes, or other events outside the reasonable control of Nom Paws.
Tracking Your Shipment
When tracking is provided for an order, shipment details will be made available after the package leaves our facility.
Please allow sufficient time for the shipping carrier to scan the package and update its tracking system. Tracking information may not become active immediately after shipment confirmation is issued.
Accurate Delivery Information
Customers are responsible for submitting complete and accurate shipping details at checkout. Please carefully verify your:
Recipient name
Street address
Apartment or unit number
City and state
ZIP code
If you discover an error after placing your order, please contact us promptly. We will attempt to correct the information when possible, but address changes cannot be guaranteed after fulfillment or shipment has begun.
Undeliverable or Returned Packages
A package may be returned if the carrier cannot complete delivery because of an incorrect or incomplete address, unsuccessful delivery attempts, or another delivery-related issue.
If an order is returned because inaccurate shipping information was provided at checkout, additional shipping charges may be required to send the package again.
Delayed or Missing Shipments
If your tracking information shows that your shipment has been unusually delayed or appears to be missing in transit, please contact us with your order details.
Nom Paws will review the available tracking information and assist with the appropriate next steps. Carrier investigations and resolutions may be subject to the applicable carrier's procedures and timelines.
Contact Us
For questions regarding shipping, delivery, tracking, or this Shipping Policy, please contact:
Nom Paws
16532 Jasmine Marie Pl, Apt 3214
Conroe, TX 77306
United States
Phone: 346-561-6511
Email: RobelioKotlik@gmail.com